Open Mystery Boxes & Receive Shipped Real-World Items

Shipping & Refund Policy

Any cost, fee, duty, tax or other expense caused by delivery of the items shall be borne by the recipient. Before ordering items you are advised to familiarise yourself with your local import, customs, and tax laws.

We are unable to deliver items to Private Bag or Post Office Box addresses. If the User’s order has been accepted by us, the User will receive a confirmation email. If Users do not receive a confirmation email within two working days counting from the day of placing the order, they need to contact us at
[email protected].
Only when Users receive the confirmation email will their order be considered as accepted.

We will use reasonable efforts to deliver the items as quickly as possible within a reasonable time, but we are not responsible for any delays in delivery which are beyond our control. We do not make any promise or warranty as to the delivery date for the items. We may display on the Site the approximate time of delivery. We make this non-binding estimate based on our knowledge and experience at that time. Lootie does not accept any liability and Users hereby release us from any liability for any damage caused by the early or late delivery of the item, failure to deliver the item, or User’s reliance on the estimated date of delivery.

The risk of damage or loss of items shall be passed to the User upon our delivery or attempted delivery of the item in accordance with the User’s delivery instructions. If the item does not arrive or arrives damaged or defective, please contact us immediately but no later than within two months from the date of order if item does not arrive or within five (5) days of receipt if item arrived damaged or defective, together with photographic evidence of the damage. If, at our sole discretion, we determine that the damage occurred through no fault of the User we will at our sole discretion and item availability either send a new item or provide full refund of the cost paid to us for that item. Prior to issuing refund or sending supplementary item User must return the damaged item to us by. If damage to the item resulted from the User’s actions, we do not take any responsibility for the damage nor will we provide a refund.

We currently ship to the following countries: Worldwide shipping 🌎.

Shipping time for clothing articles:
  • 90% is delivered within 14 days.
  • 9% is delivered within 20 days.
  • 1% is delivered within 3 weeks.
Shipping time for Electronics:
  • 80% is delivered within 5 days.
  • 20% is delivered within 12 days.